Take a look at our most frequently asked questions. If you can’t find the answer to your question then don’t hesitate to get in touch.

Before You Book

You can book online at www.fantasyislandholidays.co.uk or you can contact our Fantasy Island Holiday Team on 01754 871944 and book over the phone.

Our 7-night holidays start on a Friday. 3-night short breaks also start on a Friday and 4-night midweek breaks start on a Monday. For more information, please contact our holiday team on 01754 871944 option 2.

We offer a wide range of different grade holiday accommodation which offer various extras the higher the tier. Follow the link to see which holiday is best for you: www.fantasyislandholidays.co.uk/accommodation

You can pay by debit/credit card either online or over the telephone, please note that if your holiday is less than 28 days away, we will request payment in full.

Yes, the prices you see online will feature our latest discounts and are the same as when you book over the phone. This means you can book in the confidence that you will receive the same great price however you choose to book.

Yes, we can, we have specially adapted accommodation for guests with mobility issues. For more information you can contact our Fantasy Island holidays team on 01754 871944.

We are unable to accept bookings from anyone under the age of 18. Anyone under the Age of 18 must be accompanied by an adult over the age of 21.

For further information please read our terms and conditions at; www.fantasyislandholidays.co.uk/terms-conditions

Our Parks are family orientated and therefore we ask that all guests adhere to our policies. For group bookings please refer to our terms and conditions at www.fantasyislandholidays.co.uk/terms-conditions or call our Holidays Team on 01754 871944.

Please note we retain the right to cancel any bookings made that breach our terms and conditions.

Yes, all members of your party should be accounted for when making a booking.

We have a limited number of holiday homes that allow well-behaved dogs. For more information please refer to our terms and conditions at www.fantasyislandholidays.co.uk/terms-conditions or call our Holidays Team on 01754 871944.

We will do our best to meet any special requests, however these cannot be guaranteed. Please call our team on 01754 871944 for more details.

Included in your booking is all gas and electricity for your accommodation, Fantasy Island holiday wristbands (giving up to 4 guests unlimited access to rides, 10 pin bowling and adventure golf for the duration of your stay), parking for up to 2 cars for the duration of your stay and free Wi-Fi in our gold standard accommodation.

Cots and highchairs are available to hire from our parks at just £15 each for the duration of your stay, please request this at the time of booking or call us before your stay to make sure we have one available for you and your family. Remember to bring your own cot linen and note that in most accommodation the travel cot will only fit in the lounge area.

Once you have made your booking

If you wish to make changes to your booking please read our terms and conditions (www.fantasyislandholidays.co.uk/terms-conditions) as to whether this is possible or whether any charges will be applied.

Yes, you can add members to your booking provided there is capacity available. Additional party members can be added by calling our team on 01754 871944. If the total number of people attending the holiday exceeds the accommodation’s maximum capacity then you need to amend your booking. Some of our accommodation can sleep up to 8 guests.

Yes, it is possible to upgrade your holiday subject to availability. Please call our holiday team on 01754 871944 to check availability.

The lead name on the booking may request the cancellation of their holiday by emailing our holidays team on [email protected]; please include the following information that will be on the booking: booking reference number, address, contact number, full name and arrival date.

Please note that charges may be applied depending on when your booking was made and the date on which your holiday is due to begin. Please see our terms and conditions (www.fantasyislandholidays.co.uk/terms-conditions) for full details.

Before you arrive

In order to check-in you will need your holiday confirmation letter, email or booking reference number and ID. Please note, if you have booked bronze or silver accommodation you must bring your own towels.

Whether you’re travelling by car, bus or train, then we’ve got you covered! Follow the link to see your quickest route www.fantasyislandholidays.co.uk/contact-us/#getting-here

Our accommodation is fully equipped with pots, pans, kitchen utensils, plates, fridge, microwave, oven and flatscreen TV. In our Gold accommodation, there is an additional TV in the master bedroom. For full details on what is included please click here.

All of our accommodation includes a bathroom and fully equipped kitchen. The bedroom configuration and layout of our accommodation can vary from caravan to caravan, please contact the team on 01754 871944 for more information.

Yes, fresh white hotel quality linen, duvets and pillows are provided in all grades of accommodation.

Yes, your beds will be made for you prior to your arrival in all grades of accommodation.

No, you will need to bring your own towels. However, guests who stay in our Gold standard accommodation will have towels supplied.

When you're here

Check in for all of our accommodation is from 3pm onwards. However, if you arrive earlier you are welcome to take advantage of your Fantasy Island Holiday wristbands and begin riding straight away!

Checkout is before 11am, please ensure that you return any items you have hired to Reception and leave your accommodation clean and tidy in order to receive a full refund of your deposit.

The latest time we will be able to check you in is 8pm. Arrivals after 8pm will need to request special arrangements in advance. In order to do this please contact our team on 01754 871944.

A map of the park can be found and downloaded from our website. A hard copy will also be given to you in your welcome pack on arrival www.fantasyislandresort.co.uk/park-info/park-map/

Our park has communal parking areas and as such there is no direct parking outside of our accommodation. If you have a specific parking requirement please call our team on 01754 871944.

Smoking is forbidden in our accommodation; however, we cannot guarantee that your accommodation will be smoke free. Guests found to have been smoking in any of our accommodation will be fined and removed from the holiday park with no refund.

The beach is just a stone’s throw away. The nearest town is Skegness only 4 miles away.

There are plenty of catering options available at Fantasy Island such as The Olive Tree, The Ranch, Papa Johns, House of Coffee, and many more traditional cafes.

Feedback, complaints & further info

For any problems during your stay, please visit the holidays reception where they will do their best to resolve any issues you may be experiencing.

Please visit our website and download an application form http://bit.ly/2fX2UHV