Before You Arrive

We’re looking forward to welcoming you to Fantasy Island Holidays! To help your stay get off to the best possible start, please take a moment to read the information below.

Check-in & Check-out

Check-in: From 4:00pm
Check-out: By 10:00am

If you expect to arrive later than planned, please let us know before you travel and we’ll do our best to help.

£100 Security Deposit

A £100 refundable security deposit is required when you check in.

You must bring the card used to make your booking when you check in. If you cannot provide this card, we may be unable to check you in.

This deposit will normally be refunded within 7 working days of departure (subject to your bank), provided the accommodation is left clean, undamaged and these Terms & Conditions have been followed.

Bring Photo ID

Please bring photo identification with you.

We may also ask to see the payment card used to make your booking to help protect against fraud.

Parking

Your booking includes complimentary parking for up to 2 registered holiday guests. Please ensure your vehicle registration is provided during check-in.

Holiday Wristbands

Eligible bookings include up to four Holiday Wristbands. These are issued during check-in, so please ensure everyone in your party is present where possible.

Please remember that Holiday Wristbands do not guarantee every ride or attraction will be operating. Before booking, please check the Theme Park operating calendar at www.fantasyisland.co.uk.

Bringing Your Dog?

Dogs are welcome only in designated dog-friendly accommodation.

• Maximum one dog per accommodation
• Dogs must remain on a lead around the park
• Dogs must not be left unattended
• Please clean up after your dog

Assistance dogs are welcome in accordance with the Equality Act 2010.

During Your Stay

If you notice anything wrong with your accommodation, please tell Guest Services as soon as possible—ideally within 24 hours of arrival. This gives us the best opportunity to put things right during your stay.

Visitors

Friends and family are welcome to visit during the day.

Please note:

• Overnight stays are not permitted unless guests are included on the original booking.
• Visitors must pay standard parking charges.
• Holiday Wristbands cannot be issued to visitors.

Need Help?

Our Guest Services Team will be happy to help throughout your stay.

01754 871944 / [email protected]

We hope you have a fantastic stay!

Thank you for choosing Fantasy Island Holidays. We hope you have an enjoyable and memorable holiday with us.